Your Best Results Realized

Think Bigger. Accelerate Growth. Make an Impact.

Your Best Results Realized

Think Bigger. Accelerate Growth. Make an Impact.

Improve customer service

5 No-Cost Strategies To Improve Your Customer Service

By Silvia Pencak

According to American Express Survey in 2011, 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. Alarmingly, US businesses alone annually lose an estimated $83 billion due to poor customer service. It’s a known fact that it is 6-7…

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Roadblock to success

3 Roadblocks Stopping You From Success

By Silvia Pencak

Deep inside all of us want to be successful. We dream, plan, strategize, even take action and overcome obstacles. What makes one initiative succeed while others fail to deliver? Here are the top 3 roadblocks to success… 1. Assumption Some assume that success is a given. It just happens – if…

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Top leadership challenges

How To Overcome Today’s Top Leadership Challenges

By Silvia Pencak

The life of a modern-day leader is not easy. Whether you lead from the middle or top of the organization (or you run your own company), whether you’re in North America, Europe, Asia or anywhere else in the world, leadership challenges seem to be very similar. You need to lead…

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Focus Determines Your Direction: How To Focus Better

By Silvia Pencak

On a regular basis you can catch me sitting in my office with no agenda, just one purpose… to review my actions and see what I can improve and enhance to create better results. There is absolutely no agenda for days like this- no client calls, no content creation, I…

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Being Yourself

Pandemic of Sameness

By Silvia Pencak

If you have been in business for some time now, you have most likely heard about the importance of being unique and being different. Yet, it’s more difficult than ever before to find businesses that stand out and are actually different. I will be brave and say that we live…

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How to overcome unexpected challenges

How To Overcome Unexpected Challenges

By Silvia Pencak

Most people consider me to be super organized and always on top of things. I have systems in almost every area of my life, my to-do list is the first thing I look at every morning, my clients rave about me always being prepared for their appointments and even my…

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Personal Growth

Why Being a Better You Is NOT Always the Best Option

By Silvia Pencak

There’s a buzz out there with everybody’s talking about personality tests, discovering strengths and weaknesses, self-improvement, and on and on and on. I wonder how long it will take for people to get tired of constantly “fixing’ themselves. Don’t get me wrong. I strongly believe in personal growth. Yet, I…

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Search for purpose

Transformation: The Search For Purpose

By Silvia Pencak

I was recently asked to speak at yet another telesummit. I speak on a lot of different topics from building an online business, through social media to personal development and leadership and I enjoy it a lot. But this time it was different. My topic was to talk about transformation. Being…

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Potential mistakes

Potential: The Single Biggest Mistake Entrepreneurs Make

By Silvia Pencak

I strongly believe that entrepreneurs are not the only ones making this BIG mistake which ends up ruining their life. Over the course of more than 10 years I’ve seen people of all ages, backgrounds and positions to pay the price for not paying attention. You’re probably asking what it…

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How to innovate

How To Innovate: Are You Afraid of Change?

By Silvia Pencak

Last week I started to talk about change and its place in business. I gave you examples of the companies which didn’t handle change so well. If you missed the article, click here to access the information and catch up. As John Maxwell once said it: “Change is inevitable. Growth…

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