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Silvia Pencak

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The Power Within: 5 Steps To Overcome Any Setback

By Silvia Pencak

5 Steps To Overcome Setbacks

Canada is considered one of the most diverse countries around the globe. Since 1991 Canada welcomed over 250,000 immigrants (this number is supposed to increase to over 300,000 in 2016). That's 684 per day, 288 per hour. Back in 2006 our family of 3 was thankful for this opportunity as we left everything behind and started over in this beautiful ... Read Full Article »

Filed Under: Change & Innovation Tagged With: business, change, improvement, Inspiration, mind, personal growth, powerful life, story, success

5 Scary Project Management Horror Stories To Avoid

By Silvia Pencak

Scary Project Management Failure Stories

Project failure isn't an industry specific problem. And in spite of some disastrous stories from IT projects, it isn't even a department specific problem. Bad project management impacts most of the workplaces. And sadly, population around the globe has to deal with consequences even in their personal lives (especially in connection to government ... Read Full Article »

Filed Under: Change & Innovation, Productivity & Performance Tagged With: customer service, defence, food & beverage, government, innovation, project management

Top 13 Reasons Why Projects Fail

By Silvia Pencak

Top reasons projects fail

We've all been there... Countless hours spent on a project, just to see it fall through the cracks. Sleepless nights nobody can give you back. Missed deadlines and wasted opportunities. Conflict that derailed it all. According to an IBM study, only 40% of projects meet schedule, budget and quality goals. Just look around ... Read Full Article »

Filed Under: Change & Innovation Tagged With: change, change management, innovation, leadership, project management, video

Say Good-Bye To Innovation Failure

By Silvia Pencak

End Innovation Failure

I've recently had an honour to present at a Thought Leader Forum in sunny Florida. Presentation I delivered for over 50 CEOs was recorded and I'm happy to bring it to you. In times when companies around the globe continue failing their innovation efforts, here are some key strategies to help your team to turn things around and end innovation ... Read Full Article »

Filed Under: Change & Innovation Tagged With: change, change management, innovation, team

Top 7 People Challenges Threatening Your Project Success

By Silvia Pencak

Project Management Challenges

According to an IBM study, only 40% of projects meet schedule, budget and quality goals. Further, they found that the biggest barriers to success are people factors. To beat this statistic it is important to have a closer look at the main reasons why projects fail. Interestingly, whether you are overseeing the improvements in a department, leading ... Read Full Article »

Filed Under: Change & Innovation, Team Performance Tagged With: accountability, change, change management, communication, leadership, project management, team

5 No-Cost Strategies To Improve Your Customer Service

By Silvia Pencak

Improve customer service

According to American Express Survey in 2011, 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. Alarmingly, US businesses alone annually lose an estimated $83 billion due to poor customer service. It's a known fact that it is 6-7 times more expensive to acquire a new customer ... Read Full Article »

Filed Under: Change & Innovation, Small Business Tagged With: business, business growth, change, change management, customer service, innovation

Professional Services Organization Equips Operations to Improve Customer Satisfaction

By Silvia Pencak

Customer Service Satisfaction Case Study

Summary This over 10,000 member professional services organization supports local and global projects with a massive amount of ongoing events and initiatives. Powerful Life Consulting was commissioned to identify innovative approaches for improving customer satisfaction through the innovation of systems and processes. Challenges and ... Read Full Article »

Filed Under: Case Studies, Change & Innovation Tagged With: case study, consulting, customer service, people and process, project management, team, technology

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