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Professional Services Organization Equips Operations To Improve Customer Satisfaction
 
This over 10,000 member professional services organization supports local and global projects with a massive amount of ongoing events and initiatives.
 
PLC was commissioned to identify innovative approaches for improving customer satisfaction through the innovation of systems and processes. 
 
Some of the results we helped client to achieve:
 
    • Doubling the customer base over a period of 6 months
    • Increase in customer satisfaction of over 140%
    • Reducing turnover among customer service representatives by over 200%
    • And more.
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