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Silvia Pencak

Silvia Pencak | Change Management | Leadership | Peak Performance | Team Performance | Productivity | Kolbe

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Top 7 Business Trends 2018: Where To Invest Your Focus & Resources

By Silvia Pencak

Business trends 2018

I believe that 2018 will be a year of continuing disruptions. Companies and organizations of all sizes will face major challenges and opportunities. Speed and your ability to act will be detrimental in the success of your company this year. Based on the business trends 2018, here's where I encourage you to invest your focus and resources in ... Read Full Article »

Filed Under: Organizational Development, Team Performance Tagged With: business, change, change management, communication, customer service, focus, innovation, leadership, peak performance, priorities, productivity, profit, project management, success, team management

5 Scary Project Management Horror Stories To Avoid

By Silvia Pencak

Scary Project Management Failure Stories

Project failure isn't an industry specific problem. And in spite of some disastrous stories from IT projects, it isn't even a department specific problem. Bad project management impacts most of the workplaces. And sadly, population around the globe has to deal with consequences even in their personal lives (especially in connection to government ... Read Full Article »

Filed Under: Change & Innovation, Productivity & Performance Tagged With: customer service, defence, food & beverage, government, innovation, project management

5 No-Cost Strategies To Improve Your Customer Service

By Silvia Pencak

Improve customer service

According to American Express Survey in 2011, 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. Alarmingly, US businesses alone annually lose an estimated $83 billion due to poor customer service. It's a known fact that it is 6-7 times more expensive to acquire a new customer ... Read Full Article »

Filed Under: Change & Innovation, Small Business Tagged With: business, business growth, change, change management, customer service, innovation

Professional Services Organization Equips Operations to Improve Customer Satisfaction

By Silvia Pencak

Customer Service Satisfaction Case Study

Summary This over 10,000 member professional services organization supports local and global projects with a massive amount of ongoing events and initiatives. Powerful Life Consulting was commissioned to identify innovative approaches for improving customer satisfaction through the innovation of systems and processes. Challenges and ... Read Full Article »

Filed Under: Case Studies, Change & Innovation Tagged With: case study, consulting, customer service, people and process, project management, team, technology

The Law of Sacrifice: Are you WILLING?

By Silvia Pencak

The Law of Sacrifice

In this 21 part series, based on John Maxwell’s book The 21 Irrefutable Laws of Leadership, I’m taking you on a journey towards better leadership. I share with you my own leadership lessons and insights. As a John Maxwell Team Member I’ll be happy to deliver transformational leadership training for your team or organization. See the details ... Read Full Article »

Filed Under: Leadership & Personal Growth Tagged With: customer service, employee engagement, leadership, price, sacrifice, success

The Law of Connection: You vs. Them

By Silvia Pencak

The Law of Connection

In this 21 part series, based on John Maxwell’s book The 21 Irrefutable Laws of Leadership, I’m taking you on a journey towards better leadership. I share with you my own leadership lessons and insights. As a John Maxwell Team Member I’ll be happy to deliver transformational leadership training for your team or organization. See the details ... Read Full Article »

Filed Under: Leadership & Personal Growth, Team Performance Tagged With: communication, connection, customer service, employee engagement, leadership, peak performance, team

The Law of Addition: SECOND mile principle

By Silvia Pencak

The Law of Addition

In this 21 part series, based on John Maxwell’s book The 21 Irrefutable Laws of Leadership, I’m taking you on a journey towards better leadership. I share with you my own leadership lessons and insights. As a John Maxwell Team Member I’ll be happy to deliver transformational leadership training for your team or organization. See the details ... Read Full Article »

Filed Under: Leadership & Personal Growth, Team Performance Tagged With: customer service, employee engagement, improvement, leadership, personal growth, team, value

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